Customer Service and User Support
Customer service is part of our core values as a company. We keep the human element in everything we do. Our team aims not to only be helpful, but be fun to work with. Therefore, customer service is directly dealt with the YourCause staff while also providing each client their own account manager to assure the best support at all levels.
Our team wants to be there for your employees and do so by making helpful resources easily and readily available. Each client community has a "help" link on the top of each community for users to easily access resources they need to resolve any questions they may have.
Hours of operation: Monday through Friday, 8:30 am - 6:30 pm CST
During hours of operation, client administrators, employees and nonprofit partners can expect a response in less than 24 hour via e-mail and/or phone.
- Live Person Chat for real-time online responses
- Help hotline exclusively for each community
- Custom designed "how-to" guide for each client
- Robust offering of FAQs that are constantly updated
- Custom video tutorials for interactive learning
Five Points of Customer Service